Hejaz is an established Islamic financial services provider dedicated to empowering Muslim and values-driven investors through a comprehensive financial ecosystem and innovative fintech solutions. Through services such as investments (managed funds and ETFs), property financing, and digital solutions, we help individuals and families grow their wealth while building a better future aligned with their faith and principles.

As we continue to expand globally, we’re looking for talented professionals to join us in shaping the future of Sharia-compliant finance

We are looking for a meticulous and dedicated Loan Processor to join our team. The Loan Processor will be responsible for overseeing loan applications from submission to approval, ensuring compliance with regulatory and company standards. The ideal candidate will have a strong understanding of the loan process, exceptional communication skills, and a commitment to providing excellent customer service.

• Build and maintain positive relationships with clients, guiding them to understand Hejaz’s value proposition
• Investigate customer complaints, prepare reports identifying root causes, and suggest improvement opportunities
• Identify and explore growth opportunities using various sources, including customers and lead providers, and report on lead progress
• Ensure high-quality standards are met in the delivery of products and services
• Manage new credit applications, liaise with relevant stakeholders, and issue Approval in Principle Offers
• Prepare necessary documents for loan files
• Process loan documents, ensuring accuracy and completeness
• Conduct preliminary assessments and serviceability checks
• Perform loan calculations, assess criteria, and run scenario workshops
• Prepare applications from pricing, valuation, and document collation through to lodgement
• Present high-quality loan applications with complete supporting evidence for assessment
• Provide recommendations on the credit being sought
• Track and process mortgage files from lodgement to settlement
• Review and adjust loan submissions, ensuring they meet lender requirements
• Communicate with clients, and internal and external stakeholders regarding loan applications
• Collaborate with team members to ensure a seamless and exceptional client experience

• Bachelor’s degree in a relevant field
• Previous experience in processing home and car loans, servicing calculators, or a similar role is preferred
• Knowledge of auto finance processes is preferred
• Commercial understanding of financial products and services
• Strong understanding of various lending products and processes
• Familiarity with finance vehicles such as home loans, superannuation, investments, and banking
• Excellent written and verbal communication skills in English
• Client-focused with the ability to interact professionally and warmly with both internal staff and clients
• Ability to engage with clients at all levels of an organization
• Capable of understanding client needs, asking the right questions, and providing appropriate solutions
• Demonstrates integrity and puts clients at the heart of everything
• Strong multitasking ability and professional presentation
• High attention to detail and strong organizational skills
• Good management skills and ability to work independently