Wahda is the new digital home for Muslims around the world.

Built on Islamic values, Wahda brings together messaging, social networking, Islamic tools, and AI-powered Islamic guidance in one seamless experience. The platform also enables creators to share content, businesses to reach new audiences, communities to engage their members, and organisers to host meaningful events.

By bringing everything into one place, Wahda is building a connected ecosystem where Muslims can connect, grow, and truly belong.

The Trust & Safety Lead will be responsible for developing and overseeing Wahda's Trust & Safety framework to ensure a safe, compliant, and trusted environment for users across the platform.

This role will lead the development of community guidelines, platform policies, risk management frameworks, and regulatory compliance initiatives. The Trust & Safety Lead will work closely with Content Moderation, Product, Engineering, Legal, Operations, and Strategic Partnerships teams to protect the platform, its users, and its reputation while supporting business growth and community trust.

1. Develop and maintain platform policies, community guidelines, and Trust & Safety frameworks across Wahda's products and services.
2. Define moderation policies and work closely with the Content Moderation team to ensure consistent enforcement of platform rules.
3. Monitor regulatory requirements and ensure compliance with applicable laws, regulations, and industry standards across operating markets.
4. Manage Trust & Safety incidents, escalations, investigations, and crisis response processes.
5. Serve as the primary point of contact for policy-related escalations and complex Trust & Safety cases.
6. Identify, assess, and mitigate platform risks, including fraud, scams, impersonation, abuse, harmful content, and brand safety concerns.
7. Review new products, features, partnerships, advertising initiatives, and monetization activities from a Trust & Safety perspective.
8. Work closely with Product, Engineering, Operations, and Legal teams to improve platform safety tools, reporting mechanisms, and user protection measures.
9. Monitor emerging risks, industry trends, and regulatory developments that may impact platform operations.
10. Develop reporting and governance processes to track Trust & Safety performance, incidents, and risk exposure.
11. Provide guidance and training on platform policies, community standards, and Trust & Safety best practices.
12. Build and maintain relationships with regulators, industry bodies, and external stakeholders when required.
13. Lead and support the growth of the Trust & Safety function as the platform expands globally.

• 7+ years of experience in Trust & Safety, Compliance, Risk Management, Regulatory Affairs, Fraud Prevention, or a related field.
• Experience developing policies, governance frameworks, and risk management programs.
• Strong understanding of platform safety, content moderation, fraud prevention, and regulatory compliance.
• Experience handling investigations, escalations, crisis management, and incident response.
• Strong stakeholder management skills with the ability to work across multiple teams and business functions.
• Excellent analytical, problem-solving, communication, and decision-making skills.
• Experience within social media, online communities, fintech, marketplaces, or digital platforms is highly preferred.
• Professional proficiency in English is required.
• Arabic, Indonesian, or Urdu language skills are an advantage.
• Understanding of Muslim communities, cultural sensitivities, and global digital community behaviour is highly desirable.